Privacy Policy
Last updated: 15/01/26
Wildlife Positive Travel (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal data responsibly.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, enquire about or book our trips, or otherwise interact with us.
1. Information We Collect
Personal information you provide to us
We may collect personal information that you voluntarily provide, including but not limited to:
• Name
• Email address
• Phone number
• Postal address
• Passport and travel details (where required for bookings)
• Emergency contact details
• Dietary or health information you choose to disclose
This information is typically collected when you:
• Complete an enquiry, application, or booking form
• Subscribe to our newsletter
• Contact us directly
• Confirm participation in a trip or retreat
Information collected automatically
When you visit our website, we may automatically collect limited technical information such as:
• IP address
• Browser type and version
• Device type and operating system
• Pages visited and time spent on the site
This data helps us understand how our website is used and improve its performance.
2. How We Use Your Information
We use your personal information only where it is necessary and lawful to do so, including to:
• Respond to enquiries and applications
• Process bookings and payments
• Communicate important trip information
• Administer trips safely and effectively
• Send updates or newsletters (where you have opted in)
• Improve our website, services, and user experience
• Comply with legal, regulatory, or insurance obligations
We do not sell your personal data to third parties.
3. Legal Basis for Processing (UK GDPR)
Under UK data protection law, we rely on the following lawful bases:
• Consent – where you have actively opted in (e.g. newsletters)
• Contract – where processing is necessary to deliver a booked service
• Legal obligation – where required by law
• Legitimate interests – for running and improving our business, where this does not override your rights
4. How We Share Your Information
We may share personal information only where necessary, including with:
• Trusted service providers (e.g. payment processors, email platforms, form storage services)
• Local guides, accommodation providers, or logistics partners where required to deliver a trip
• Professional advisers (e.g. accountants or insurers)
• Authorities where required by law
All third parties are required to handle your data securely and in accordance with data protection laws.
5. International Data Transfers
Some of our service providers may process data outside the UK. Where this occurs, we ensure appropriate safeguards are in place to protect your information in line with UK GDPR requirements.
6. Cookies
Our website uses cookies to improve functionality and understand site usage.
You can control or disable cookies through your browser settings. Please note that disabling cookies may affect how the website functions.
For more information, please refer to our Cookie Policy (if applicable).
7. Data Security
We take reasonable administrative, technical, and organisational measures to protect your personal information.
While we take security seriously, no system can be guaranteed to be completely secure, and we cannot guarantee absolute protection against all risks.
8. Data Retention
We retain personal data only for as long as necessary:
• To fulfil the purpose for which it was collected
• To meet legal, accounting, or insurance requirements
You may request deletion of your data where appropriate.
9. Your Rights
Under UK data protection law, you have the right to:
• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing
• Withdraw consent at any time (where consent applies)
To exercise any of these rights, please contact us using the details below.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites, and we encourage you to review their privacy policies.
11. Children’s Privacy
Our services are not intended for individuals under 18. We do not knowingly collect personal data from children.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “last updated” date.
13. Contact us
If you have any questions about this Privacy Policy or how your data is handled, please contact:
Wildlife Positive Travel Ltd
The Old Chapel
Alresford
Hampshire
SO24 9BQ
United Kingdom